I don’t really write reviews because they often seem meaningless. Hopefully this one is helpful.

Used SERVPRO for 2nd project. Agreed to a timeline and a contracted scope and price. Things took significantly longer and more complex than agreed terms. SERVPRO and I had discussions about that and how to resolve. They were professional in their response and we resolved it to both of our satisfaction. Anyone can write a 5 star when things go right, I think it is a better reference on how a company responds when things don’t go as planned. They have retained me as a repeat customer.

I was happy with the very quick response to are water problem. The carpet and walls were dried out so efficiently that there is no evidence of any remaing damage . Great job.

SERVPRO has been outstanding in every respect. From Megan in the office who always takes time to answer questions and is uber professional, to the crews who have come to our house to do the work. Their workmanship is stellar, the folks are all kind and polite, and they clean up at the end of every day. Any question is met with a smile and a patient and thorough explanation. We are so blessed to have the opportunity to work with such terrific people.

Mitch Holt identified the source of our water leak and helped us resolve the water damage quickly. Great, friendly service. Highly recommend.

Brayden was efficient and professional.

We are very happy of how everything went. Steve Willis is really great at his job and really easy to work with. Also really like the girls that work in the office they were amazing with communication. Thank you SERVPRO.

Phil and Jesús did a great job painting. They went the extra mile with helping me pick paint and some other work. They were very personable. Thank you, we appreciate it!

If you want a professional company that calls you back, shows up when they say they will, and does what they say they can do, this is it. As a Realtor, I am constantly scheduling contractors when a home needs a job done so that my buyers and sellers can be happy. I needed some air ducts cleaned out for a home in Blackfoot and you wouldn't believe how hard it can be to find electricians, plumbers, handymen, and other pros when so many don't even call back, or they don't show up, or they say they are weeks or months out, or it turns out they don't have the right equipment for the job but SERVPRO didn't offer any excuses. They communicated and told me when they would arrive and they had a can-do attitude about getting the work done. Now we are finally one step closer to closing, thanks to SERVPRO. Definitely keeping this one in my contacts list.

I can’t even begin to tell you..Jared Lusk and his amazing crew were my heroes. They were there when we had no answers and noone to help us. The listening skills and encouraging words to get things moving along gave me peace of mind. What a great job and friend he’s become.
Thanks for everything!!

After Hurrican Ian there was a lot of uncertainty with our condo. How were we going to fix it, was it possible to be fixed? Jared was our on the ground contact. He kept us informed, let us know the timeliness things would happen and how things would go. He had so many people coming at him wanting answers and he did the best to answer everyone's questions with the knowledge he had. Him and Skyler made the worst experience better for us. They always had a smile even through the exhaustion. I really appreciate the level of commitment they had for getting our condo back to where it needed. I'm very appreciative of all of their hard work. I would absolutely call them again if I needed to. Thank you guys so much.

SERVPRO Idaho Falls have been so professional, courteous, pleasant, positive and eager to please while performing hard jobs. The areas are always cleaned up and tidy as much as possible. Skyler, you have a wonderful group of men and women! Thank you for helping to make better our disaster after Hurricane Ian in SW FL. I know you are not finished but I just had to comment about the demolition phase. I’m looking forward to the rest.

I don’t really write reviews because they often seem meaningless. Hopefully this one is helpful.

Used SERVPRO for 2nd project. Agreed to a timeline and a contracted scope and price. Things took significantly longer and more complex than agreed terms. SERVPRO and I had discussions about that and how to resolve. They were professional in their response and we resolved it to both of our satisfaction. Anyone can write a 5 star when things go right, I think it is a better reference on how a company responds when things don’t go as planned. They have retained me as a repeat customer.

I was happy with the very quick response to are water problem. The carpet and walls were dried out so efficiently that there is no evidence of any remaing damage . Great job.

SERVPRO has been outstanding in every respect. From Megan in the office who always takes time to answer questions and is uber professional, to the crews who have come to our house to do the work. Their workmanship is stellar, the folks are all kind and polite, and they clean up at the end of every day. Any question is met with a smile and a patient and thorough explanation. We are so blessed to have the opportunity to work with such terrific people.

Mitch Holt identified the source of our water leak and helped us resolve the water damage quickly. Great, friendly service. Highly recommend.

Brayden was efficient and professional.

We are very happy of how everything went. Steve Willis is really great at his job and really easy to work with. Also really like the girls that work in the office they were amazing with communication. Thank you SERVPRO.

Phil and Jesús did a great job painting. They went the extra mile with helping me pick paint and some other work. They were very personable. Thank you, we appreciate it!

If you want a professional company that calls you back, shows up when they say they will, and does what they say they can do, this is it. As a Realtor, I am constantly scheduling contractors when a home needs a job done so that my buyers and sellers can be happy. I needed some air ducts cleaned out for a home in Blackfoot and you wouldn't believe how hard it can be to find electricians, plumbers, handymen, and other pros when so many don't even call back, or they don't show up, or they say they are weeks or months out, or it turns out they don't have the right equipment for the job but SERVPRO didn't offer any excuses. They communicated and told me when they would arrive and they had a can-do attitude about getting the work done. Now we are finally one step closer to closing, thanks to SERVPRO. Definitely keeping this one in my contacts list.

I can’t even begin to tell you..Jared Lusk and his amazing crew were my heroes. They were there when we had no answers and noone to help us. The listening skills and encouraging words to get things moving along gave me peace of mind. What a great job and friend he’s become.
Thanks for everything!!

After Hurrican Ian there was a lot of uncertainty with our condo. How were we going to fix it, was it possible to be fixed? Jared was our on the ground contact. He kept us informed, let us know the timeliness things would happen and how things would go. He had so many people coming at him wanting answers and he did the best to answer everyone's questions with the knowledge he had. Him and Skyler made the worst experience better for us. They always had a smile even through the exhaustion. I really appreciate the level of commitment they had for getting our condo back to where it needed. I'm very appreciative of all of their hard work. I would absolutely call them again if I needed to. Thank you guys so much.

SERVPRO Idaho Falls have been so professional, courteous, pleasant, positive and eager to please while performing hard jobs. The areas are always cleaned up and tidy as much as possible. Skyler, you have a wonderful group of men and women! Thank you for helping to make better our disaster after Hurricane Ian in SW FL. I know you are not finished but I just had to comment about the demolition phase. I’m looking forward to the rest.

Phillip, Jesus, and Martin were professional and polite. They were able to answer any questions we had and more than willing to help when needed.

Loved working with this company! Very prompt and great communication. We had a water leak and SERVPRO was there to help us every step of the way. From the mitigation process to the rebuild. We were very satisfied with the work we received. We will definitely go with them again if we encounter any more disasters.

Excellent work! Friendly contacts, good communication with office staff. Thank you - Good experience.

I liked the fact that the bid was so detailed with the costs etc. Everything was listed.

Very Satisfied with the service.

Our apartment complex got water damage after some heavy snow and SERVPRO took care of all the units that got hit. We were lucky to have the least amount of damage. These guys were really amazing. My wall looks as good as new. Also they fixed my blinds in my living room and brought me more slats that were missing from previous damage. And that wasn't even the part of my apartment that had the damage!!! Thank You so much for doing that. If I ever become a home owner these are the guys I'm gonna call if I need them.

It’s never a fun call when you have an emergency, but the crew at SERVPRO were awesome to work with. When it rains it pours we ended up having a leak in our basement and SERVPRO was very responsive and were able to mitigate the damages. I would recommend them to anybody!
Thank you SERVPRO.

My experience with SERVPRO has been very positive.  Everyone was very helpful and things were done in a timely and professional manner.  

I appreciated the constant updates from the crew and for the explaining what they were doing.  They were very professional ad they did a really good job.  

I really dont have anything negative to say about my experience.  I would definitely recommend SERVPRO to family and friends.

A fire in our kitchen over the weekend threatened our 9/11 memorial meal but SERVPRO helped so much to get us cleaned up and moved to another area of the church.  Thank you SERVPRO

SERVPRO tested for mold in a home we were going to buy and discovered a large amount hidden by painting and remodeling.  Thank you SERVPRO for helping us avoid that money pit

SERVPRO responded so fast to our call.  The employees knew just what to do and the one in charge really helped us to feel taken care of

Weekend BBQ gone awry.  SERVPRO helped clean up the mess and got us put back together quickly.

SERVPRO arrived quickly in the middle of the night when a pipe in our business burst.  Their quick response averted what could have been an even bigger disaster

The SERVPRO employees helped me to understand why the mold in my home was so serious and needed to be treated.  They were respectful of my time and belongings

SERVPRO was quick to respond and quick to clean up.  Thank you!!!

As a business owner I understand the concept of customer service.  SERVPRO met all of my expectations and then some

All of the SERVPRO guys who worked at our house were kind, courteous and professional.  They were good about calling before coming and then calling with updates when things were completed.  I was very impressed.  They responded quickly and took care of the damage as fast as possible.  Thank you!

As a result of a late winter storm coming through Rexburg, I had a huge ice damn build up on my roof resulting in water damage to my home.  I called SERVPRO and they quickly solved the problem.  They were all terrific.  Do not hesitate to call SERVPRO of Rexburg.

There was a lot of mold in my home and SERVPRO removed it all very quickly.  I could not be more impressed with the company and the people who are working there.

SERVPRO performed exactly as I hoped, fast, reliable, and professional.  Thank you.

SERVPRO was highly recommended by a friend of ours who used their services in the past.  They did not disappoint.  Thank you for all you have done.

Although I do not enjoy having to use a restoration company at all, I am happy I have SERVPRO to call.  They were all I could ask for - responsive, quality work, and fair pricing.  Thank you.

Each SERVPRO employee that came was friendly, happy and helpful.  They called before coming and came when they said they would.  Justin and Steven were great to work with, along with their helpers.  Thank you for your good work, SERVPRO.

We appreciated all for their assistance during this incident.  We will definitely use them in the future if we have this occur in the future...hopefully it won't!  Enjoyed working with Cody, he was very helpful and courteous throughout.  Thanks to all who helped us!

I am very pleased with the restoration of my building in Pocatello. You and your SERVPRO crew acted in a very professional manner. My concerns were addressed with a short daily meeting. The work by your team was done in a very professional manner. They showed me the daily restoration work as it progressed. You can be assured that I would use your company in the future if needed.

As the General Manager of Aspen Management, we oversee over 500 Aspen condos and homes. We have used SERVPRO exclusively for water and sewer leaks which require restoration. SERVPRO demolishes and then reconstructs damaged units once the water or sewer leaks have been cleaned up. SERVPRO's professionals reliably handle our mold and water damage issues. 

Travis Poole from SERVPRO has done quite a bit of work for us over the last two years and he has done a tremendous job. They have assisted us with flood remediation, mold damage and other associated projects. Their pricing is fair and their service is very good. We recommend their service without hesitation.

Travis Poole rocks. Travis and SERVPRO have helped me twice in the past year. Travis proved knowledgeable and was accurate in his assessment to remedy the situation. We found that SERVPRO was neither the cheapest nor the most expensive. But we felt Travis provided the correct balance of pragmatism and professional expertise to tackle health and safety issues. I'd be happy to expound further. I’m a big fan of Travis and SERVPRO. Thanks.

We would like to express to you how much we appreciate all your extra work. You have been so accommodating and helpful in our effort to buy our home.  We would recommend you to anyone who was in need of restoration or construction, you have been so informative and professional.  It is our hope that the bank will accept your proposals, and that we will have the opportunity to work with you through this process, as we feel so confident in your company.  Again, we can't thank you enough, we really want you to know how much we appreciate your effort on our behalf.  

I am very impressed! It's one thing to have an idea of what goes on during a loss, it's another to personally see it in action. Brad C. was awesome! I was completely confident in what was happening throughout the job. Thank you!

We had LJ and Cody from SERVPRO come into our home. They were on time, professional, knowledgeable and very aware of the situation and what needed to be done to resolve the issue. They were very courteous to us and made sure we were informed and educated about what they were doing. Thank you!

I am a very satisfied customer! Thank you!

We appreciate your help during a time that we needed and appreciate your hard work in getting things back to working order.

This is an excellent company. They assessed our water damage quickly and came up with a remediation plan that was tailored just for us.

My biggest fear was having to deal with a fire in our home, and unfortunately I saw the day where my fears were a reality. Your team was able to help us out, not only restoring our home, but restoring our sense of safety.

I am so glad we called your company when we experienced the flood waters this year inside our home. I have no idea how we would have gotten that all cleaned up on our own.

I don’t have the greatest of health and when the mold started growing, my health started deteriorating more. Once I saw the mold I called you guys right away and you came and took care of the problem for me.

When I got an urgent call from my mother I forgot all about the food on the stove. The fire that proceeded was horrendous, but your team was able to help us clean it all up and repair it, thank you.

I was simply devastated when I saw all the water damage our home sustained after the storms, but your team was able to clean it all up and restore our precious home back to the way it was before.

Our busy lives took us over and we forgot to do regular maintenance on our HVAC system, which unfortunately flooded our home because of this. Your technicians were able to clean up the mess and set up a maintenance schedule we can follow from now on.